Product Chat / Game Guru Max (Not Responding)

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MadMattius
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Posted: 9th Oct 2020 06:39
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I am attempting to run the latest Beta 3. After installation I just get a white screen of death and within a few seconds I get a "not responding "
error

I have a new laptop with i7 10850 and 16gb ram etc. I installed in both program files and the x64 path. No joy.

Obviously im doing something fundamentally wrong. Running Win 10 fully up to date as well.

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Monkey Frog
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Posted: 9th Oct 2020 12:01
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What video card does the laptop have? Is MAX trying to use the integrated video instead of the video card?
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LeeBamber
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Posted: 9th Oct 2020 13:15
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Also the file "Guru-MapEditor.log" will have been written to your writables folder (Documents\GameGuruApps\GameGuruMAX), attach that here for a deeper look at your crash, thanks!
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MadMattius
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Posted: 10th Oct 2020 02:11
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Im using a 2070 Super 8gb and it should be set to use the dedicated card at all times.

Also the file "Guru-MapEditor.log" will have been written to your writables folder (Documents\GameGuruApps\GameGuruMAX), attach that here for a deeper look at your crash, thanks!

I dont have that folder installed and cant see that file at all
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synchromesh
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Posted: 10th Oct 2020 10:59
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Quote: "I dont have that folder installed and cant see that file at all"

Odd ?
That folder is Generated as soon as you run Max for the first time.
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MadMattius
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Posted: 10th Oct 2020 23:37
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Quote: "Odd ?
That folder is Generated as soon as you run Max for the first time."


Maybe it fails before that can be generated?

I dont understand this at all tbh. This laptop is literally a week old and fully up to date and I have installed a bunch of other game related stuff without incident, COD, Steam and games within steam. After I have extracted the beta to a desktop folder, I get a warning from Microsoft Defender sayings its an unrecognized file, I select Run Anyway and it seems to install fine. It defaults to install in ProgramFiles.

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Preben
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Posted: 20th Oct 2020 18:21
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@MadMattius you forgot to attached the .log file
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Jokko
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Posted: 25th Oct 2020 13:09 Edited at: 25th Oct 2020 13:58
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I'm having the same problem. I also don't have an output .log file and I just bought this computer yesterday. Fully meets all program requirements.

ASUS ROG Strix Laptop:
I7 10th (10750H) Gen. processor
32gb Ram
NVIDIA GeForce RTX 2070 8gb
Directx 12
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shanenine
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Posted: 2nd Nov 2020 23:13
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Hello, I seam to be suffering from the same issue. Beta 3, click to start ,few seconds not responding. I've tried all the advice on this post but with no luck. Is there another post with more info to help solve this issues? No map editor log either in my documents, only difference is my system is not new. Thank you
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GraPhiX
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Posted: 2nd Nov 2020 23:18
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@shanenine please post your system specifications it could help diagnose your issue
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shanenine
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Posted: 3rd Nov 2020 00:03
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Sorry, Win10 home, I5-3340@3.10hz,8GB ram, GTX1660 6gb. I seen a post about setting the video card selection in the setup.ini and was going to try that but couldn't find it again. But I don't know if that would help me out .
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GraPhiX
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Posted: 3rd Nov 2020 00:11
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is this a Laptop or Desktop?

also make sure you have latest Nvidia drivers installed (not windows default Nvidia) download directly from Nvidia website i think 457.09 is the latest.

Windows 10 seems to work better with MAX if it is the latest build also Version 2004 Build 19041.610 is the latest

If it is a laptop then change settings in Nvidia control panel to always use your Nvidia card rather than the onboard
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shanenine
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Posted: 3rd Nov 2020 00:16
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Its a Dell Desktop, I'm updating the video card drivers now so hopefully that will fix the issue.
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AmenMoses
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Posted: 3rd Nov 2020 00:18
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@GraPhiX : you keep saying this but MAX is unusable for me and I am on the latest Windows build with up to date NVidia drivers!
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GraPhiX
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Posted: 3rd Nov 2020 00:22
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@AmenMoses i will PM you
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shanenine
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Posted: 3rd Nov 2020 00:45
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updated video drivers through Nvidia still don't open just click and crash. Tried re downloading and install still same issue. Tried it on my older computer seams to get a little further then gets a 502 error. What to do now?
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Belidos
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Posted: 3rd Nov 2020 06:00
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With regards to choosing your gpu on a laptop, windows recently sneaked in a change which screws with nvidias settings for this, now if you want to manually choose which gpu your software used you have to change it in Nvidia control panel AND go to windows 10 settings > display and scroll down to the advanced graphics link and in there choose your app/program and set which gpu to use. Stupid Microsoft and they're idiot ideas.

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Bored of the Rings
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Posted: 3rd Nov 2020 06:04 Edited at: 3rd Nov 2020 11:29
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Did you make sure you installed the directx part of the install? What c+ redistribs do you have installed on your system as MAX may use specific ones that users dont have installed. Have you tried an sfc scan or chkdsk ? Are all your system drivers up to date and not talking about gfx card driver, you already done that right?
Have u tried disabling any virus checker, disabling/ closing down any other apps/services that could be causing issue.
Unfortunately, if no log file written, the app didnt get that far. Where did u install the app? Are u using windows 10 2004 version? Check gfx card settings, is the gfx card being used/settings correct? For any missing dll, I can tell you what dlls max uses that users might not have installed.
Could be many reasons.
[edit-added output file showing all dlls used for GGMAX]
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shanenine
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Posted: 3rd Nov 2020 15:30
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Good Morning, after trying multiple things and I don't know for sure at what point or when it popped up but I got the map editor log. I have attached it. Hopefully this will help to resolve my issue. Thank you in advance for the help!
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shanenine
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Posted: 3rd Nov 2020 15:45
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Didn't see attachment.
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Belidos
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Posted: 3rd Nov 2020 20:25
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Attachments are bugged you have to edit and upload it a second time for it to show, it's been like that for ages.

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AmenMoses
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Posted: 3rd Nov 2020 20:34
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So I can happily report that I now have MAX running correctly.

GraPhiX fixed it for me, was an with Windows and he did some voodoo thing to clean up my windows image and now the problem is no more.
Been there, done that, got all the T-Shirts!
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3com
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Posted: 3rd Nov 2020 20:58
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@ Amen

Quote: "MAX is unusable for me and I am on the latest Windows build with up to date NVidia drivers!"

I was thinking about it yesterday and any fix coming to my mind, so really happy with the news.
Quote: "So I can happily report that I now have MAX running correctly."

Now you will enjoy the new toys GGMax has.
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shanenine
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Posted: 3rd Nov 2020 23:57
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shanenine
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Posted: 5th Nov 2020 04:33
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Hello, was anyone able to look at my map editor.log and see what my issue might be? Still crashes within seconds of clicking to open. Thank you
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Bored of the Rings
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Posted: 5th Nov 2020 06:41 Edited at: 5th Nov 2020 06:41
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Looked at the log, gets as far a font loading then thats it. Have you looked at posts above . Sfc / scannow would be recommended , see also GraPhixs post that expands on that which I recommend doing.
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