Product Chat (Early Access) / [SOLVED] Refund please.

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GubbyBlips
6
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Joined: 14th Jan 2019
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Posted: 29th Aug 2022 20:33
Can a Moderator please expedite showing me to the door on a quick and painless GG Max REFUND process.
Thanks.
Myself and development partners only got this software for the NON Steam version
(as dev partners requested in order to use).
That's the final nail on this creaky coffin I haven't opened in over 5 months.
Truly appreciate it.

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Monkey Frog
5
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Joined: 5th Feb 2020
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Posted: 29th Aug 2022 21:51
People from TGC rarely read stuff on this forum. Your best bet is to contact support via the TGC website.
Intel i9-10900K 5.10GHz, 64 GB RAM, Nvidia GTX 1080 ti 11GB, Windows 10 64-bit, dual monitor display
smallg
Community Leader
19
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Joined: 8th Dec 2005
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Posted: 30th Aug 2022 11:14
This post has been marked by the post author as the answer.
use the green button at the bottom right of your browser to contact the support team
lua guide for GG
https://steamcommunity.com/sharedfiles/filedetails/?id=398177770
windows 10
i5 @4ghz, 8gb ram, AMD R9 200 series , directx 11
3com
10
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Joined: 18th May 2014
Location: Catalonia
Posted: 30th Aug 2022 13:16
Quote: "Can a Moderator please expedite showing me to the door on a quick and painless GG Max REFUND process."

Yes, the green button is the best way to go.
Laptop: Lenovo - Intel(R) Celeron(R) CPU 1005M @ 1.90GHz

OS: Windows 10 (64) - Ram: 4 gb - Hd: 283 gb - Video card: Intel(R) HD Graphics
cpu mark: 10396.6
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memory mark 2584.8
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GubbyBlips
6
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Joined: 14th Jan 2019
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Posted: 30th Aug 2022 21:47 Edited at: 30th Aug 2022 21:53
Thanks guys. Just keeping tabs on this;
Posted an official request on the website about 24 hrs ago.
https://www.thegamecreators.com/contact
No response yet.

2nd method @ 'green button' just sent. Will keep you updated.

Update: bot response from support @ 'green button': contact received.
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GubbyBlips
6
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Joined: 14th Jan 2019
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Posted: 6th Sep 2022 21:20
[NOT Solved]
FYI- I did pay nearly full price @MAX + DLC totaling = $98.46

I seen that quite a few people had viewed this post and it is in need of an update. Also there's probably others that want a refund.
>>> This is the solution: -- Sorry, they locked up refunds-- no more for you!

So I checked one minute ago on my email and still no response from TGC regarding a refund.
Yes, the BOT replied [ 3 ] times since I sent [ 3 ] requests >>LAST WEEK<<

....but no reply from a human. Bots don't help out much.

Since they swapped everyone over to Steam, there are no refunds? Steam doesn't refund 3rd party keys.
Also I heard keys cannot be canceled by the issuing party. No matter. They ignore me. So TGC has done it again.
Brilliant strategy to build up your reputation for a YOWSER SMH ethics machine.
Hmmmm.... what to do? Stuck with it so just use it for a smelly scenery- screen shot tool @ 30 Gigs on my wee SSD?!
Thanks. It's been so much fun!
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synchromesh
Forum Support
11
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Joined: 24th Jan 2014
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Posted: 7th Sep 2022 00:54 Edited at: 7th Sep 2022 10:55
I have checked and your Refund has in fact been assigned to Rick ( who deals with the accounts ) but has been away and due to return shortly .. Rest assured it will be sorted.

Quote: "Since they swapped everyone over to Steam, there are no refunds? "

Refunds are indeed available to anyone if you did not want the Steam version.
Please note that as the valid reason for your refund request.
Just do not activate your Steam Keys of course as this would void your right to a refund.
No one ever really leaves.
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