The weirdest thing just happened. I installed the TGC version of GG Max, but today I updated it and now it says I am running the STEAM version and exits, saying I did not buy it.

Help!

Mike

Did you order the Steam key originally ?
If so your steam Key will be in your TGC account and the download version may no longer work
If not then its one for the Github I think.
https://github.com/TheGameCreators/GameGuruRepo/issues

same thing just happened to me... did not buy on Steam - do not have a key. All was working fine until this last update

Please help

No, I never bought the STEAM key. Early purchaser - literally the day it was announced. Just checked my account on TGC - no STEAM key or version was ever ordered.

I have seen a few of these now so marked as Urgent on the Github

Common guys. I have not been able to use GG Max in weeks because of this problem. It won't start because it says I did not buy the STEAM version, yet just today I downloaded the tiny installer from my account page off of the Game Creators website, installed it and tried to run it again.

Is this going to get fixed?

If not, at least give me a steam key for GG Max, the bonus content, booster pack and the Aztec pack, which I also bought.

Not cool.

Mike

Did you bother to post it on Github as suggested or even check if there was a response to those that did.
Its been sorted .. Update your version of Max .. If there is no update Verify and that should fix it.

I did know it was put on github and I did download off my TGC account yesterday and tried to reinstall. Same problem. Nothing is fixed for me. BTW, I am not a beta tester. I am a paying customer. My mentioning it here should be good enough. I don't need comments like that.

We're all paying customers. But because we've opted to work with MAX while it's still Early Access software, we're also beta-testers, too. Else, we wait for the full release of the software.



The problem is, this is the user forum. As a result, the TGC team does not always (or even frequently) read the posts here. However, they do read the posts on their GitHub. This is why people ask if you've posted your issue there. It ensures it gets seen by the TGC staff.

As a paying customer, what you should do is contact TGC support directly with your issue. Start a dialog with them and see if they have a solution for you. The rest of us here, like you, are paying customers too and, as a result, any help given is limited.

Everyone is a paying customer but my first post suggested you report it on the Github with a link.
https://github.com/TheGameCreators/GameGuruRepo/issues

There are 3 Discord channels, a Steam and Main forum it makes perfect sense to report the bugs in one place where the Development Team can converse with you directly rather than you post on one of the forums and hope for the best that they see it.
My post was in response to " Is this going to get fixed " ," Not cool " comments when i had already suggested this course of action.
However If your still getting the issue then you will have open a new issue there so the Team can investigate with you.