Product Chat (Early Access) / [SOLVED] "Failed to parse file list, please try again (error code 4)

Author
Message
NicolasDeManila
2
Years of Service
User Offline
Joined: 16th Jan 2022
Location:
Profile
Posted: 22nd Apr 2022 14:29
Link
Hi,
I bought GameGuru Max on April 2021 (Version 1.0). I installed it then after 1 month, I uninstalled it and went back to GameGuru Classic.
Today, I downloaded the tiniyInstaller on my product list and I have this error when the updater want to download the GG Max core:

""Failed to parse file list, please try again (error code 4: User doesn't own product)"

Is that due to the fact that I own an old version?
Is that due to the fact that I changed my ecount email since I bought GG Max?

Thank you for any help

The author of this post has marked a post as an answer.

Go to answer

Attachments

Login to view attachments
PM
NicolasDeManila
2
Years of Service
User Offline
Joined: 16th Jan 2022
Location:
Profile
Posted: 22nd Apr 2022 16:06
Link
This post has been marked by the post author as the answer.
The support has solutionned my problem.
here is the solution:

Please try this;

Download the latest tiny installer from the products tab download in his TGC account - Products list - TheGameCreators
Delete the folder here: "C:\Users\yourname\AppData\Local\AGKApps\TheGameCreators"
Then do a fresh install, including verifying with their TGC account which should be exactly the same as the one they purchased the pre-order with.
PM
Back to top

Login to post a reply

Server time is: 2024-12-22 05:11:18
Your offset time is: 2024-12-22 05:11:18