This post has been marked by the post author as the answer.
Yes, the store is not owned or run by TGC, it was bought out by Jason a few years back and it's now a third party store, you need to contact them, not TGC.
Your best bet would be to contact them on their discord server:
https://discord.gg/n64A8wReQy
or via their email:
support@gamecreator.store
Jason does still do website work for TGC though, so you might get his attention here, but you're more likely to get a response on his discord or via email email.
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