Product Chat / Desert Pack (by TGC) - Missing Objects "Fence 7", "Terrain 2" and "Terrain 3"

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R.E.Z.
9
Years of Service
User Offline
Joined: 9th Apr 2015
Location:
Posted: 15th Oct 2016 18:40
Hello,

hope, this might be the right place to place this issue?
On 29th of September I send a support Ticket to the Store, regarding this issue, but till today I got no answer.
(Title of the Supportticket: "Desert Terrain 2 and 3 and Fence 7 beeing part of the Desert Pack")

I even cant send a new ticket to the TGC either.
So I decided, to place it here:

I did purchase Your great Desert Pack a while ago.
Lately I recognized, that the objects "Fence 7", "Terrain 2" and "Terrain 3" are supposed to be part of
this great Desert-Pack, but are not shown as this.

The description of each runs:
"Part of the Desert Pack"
But they are not shown as an object, that I own.

Desert Pack
https://www.tgcstore.net/pack/10337

Missing Objects:

Fence 7
https://www.tgcstore.net/product/18078

Desert Terrain 2
https://www.tgcstore.net/product/18105

Desert Terrain 3
https://www.tgcstore.net/product/18106

Please, do check this and do take a look at this issue and please do help me.
That would be great

Best regards,
R.E.Z.
PM
Belidos
3D Media Maker
8
Years of Service
User Offline
Joined: 23rd Nov 2015
Playing: The Game
Posted: 15th Oct 2016 20:46
The TGC store is now privately owned, nobody here can help you, you need to use their forum.

https://www.tgcstore.net/forum

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R.E.Z.
9
Years of Service
User Offline
Joined: 9th Apr 2015
Location:
Posted: 16th Oct 2016 18:08 Edited at: 16th Oct 2016 19:05
Hello Belidos,

thank You for Your answer
I did post it there.

Regards,
R.E.Z.
PM
Teabone
Forum Support
18
Years of Service
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Joined: 8th Jun 2006
Location: Earth
Posted: 17th Oct 2016 06:19
I actually didn't know about that forum. Thanks for the link.
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Belidos
3D Media Maker
8
Years of Service
User Offline
Joined: 23rd Nov 2015
Playing: The Game
Posted: 17th Oct 2016 08:16 Edited at: 17th Oct 2016 12:40
Quote: "I actually didn't know about that forum. Thanks for the link."


No problem.

The link on the store is in a very obvious place, but i think because we're used to this forum and the link being on the top right and saying in bold letters "forums" we don't look for it. It's actually next to the search bar in a button named "community", took me ages to find it, and was about to PM The Next to say it was missing, then my eyes just focused on it lol

i5, NV960 2GB, 16GB memory, 2x 2TB Hybrid, Win10.
i3 , Intel integrated graphics, 6GB memory, 512GB Generic SATAIII Win8.1.
Intel Celeron (duel Core), Radeon integrated graphics, 4GB memory, 180gB Generic SATAII, WinVista.
Q6600, Intel integrated graphics, 8GB memory, 512GB Generic SATAII, Win7.

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