Product Chat / Can't download the product i bought

Author
Message
HappyAlpaka
8
Years of Service
User Offline
Joined: 21st Jan 2016
Location:
Posted: 21st Jan 2016 00:11
Hi,

at first sorry for my bad english (I'm from germany).
Well i have one problem: I bought this object: https://en.tgcstore.net/product/22987

I created a new account here and then i paid the object.
Than i wanted to download it, but GameGuru tells me that i have to login with my steam account to do that (maybe cause i bought gameguru on steam).
But there are two problems:

1.) I can't login to my steam account on the gameguru store. Cause everytime i click on "LOGIN" i get logged into this account here.
2.) If i would be able to login to my steam account, i would have to buy the product again, right? But i really don't wanna buy things twice.

Maybe someone could help me?

Best greetings from germany,

HappyAlpaka
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Pirate Myke
Forum Support
14
Years of Service
User Offline
Joined: 31st May 2010
Location: El Dorado, California
Posted: 21st Jan 2016 00:22
did you get you steam account linked to your game Guru account?
Intel(R) Core(TM)2 Quad CPU Q6600 @ 2.40GHz, 2400 Mhz, 4 Core(s), 4 Logical Processor(s), 8gb RAM, Nvidia gtx660, Windows 7 Pro 64bit

HappyAlpaka
8
Years of Service
User Offline
Joined: 21st Jan 2016
Location:
Posted: 21st Jan 2016 00:25
i don't think so..
how can i do that?
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HappyAlpaka
8
Years of Service
User Offline
Joined: 21st Jan 2016
Location:
Posted: 21st Jan 2016 00:27
@Pirate Myke

just found that:

"Link Steam Account

By linking your TheGameCreators account to your Steam account you will be able to use Steam features and login with Steam across all TheGameCreators services.

If you wish to link your TheGameCreators account to your Steam account please click the login button below.
Steam linking is currently unavailable it will return soon."

That's what i have to do?!
If so, someone knows when it will be avaiable again?!
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Pirate Myke
Forum Support
14
Years of Service
User Offline
Joined: 31st May 2010
Location: El Dorado, California
Posted: 21st Jan 2016 00:36
I would have to ask the store admin when that will be back up, and what you can do in the mean time.
Unfortunately he is in England and probably asleep right now.
If you could press the green help button to the right and give details and a contact to you and ask what can be done and how long it might be till you get to link the accounts.
Intel(R) Core(TM)2 Quad CPU Q6600 @ 2.40GHz, 2400 Mhz, 4 Core(s), 4 Logical Processor(s), 8gb RAM, Nvidia gtx660, Windows 7 Pro 64bit

HappyAlpaka
8
Years of Service
User Offline
Joined: 21st Jan 2016
Location:
Posted: 21st Jan 2016 01:03
Just made a ticket with the help button.
Would be great if you could ask the store admin, thank you so much!
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LeeBamber
TGC Lead Developer
24
Years of Service
User Offline
Joined: 21st Jan 2000
Location: England
Posted: 25th Jan 2016 13:28
His direct email is thescenecommander@gmail.com if you have any store admin questions that are urgent.
PC SPECS: Windows 8.1 Pro 64-bit, Intel Core i7-5930K (PASSMARK:13645), NVIDIA Geforce GTX 980 GPU (PASSMARK:9762) , 32GB RAM

HappyAlpaka
8
Years of Service
User Offline
Joined: 21st Jan 2016
Location:
Posted: 30th Jan 2016 04:06
Thanks LeeBamber.
He fixed my problem very fast, thanks alot!
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