Bug Reports / Help Please the Game Guru flickers

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^^ TRUE D1S4ST3R ^^
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Posted: 21st Sep 2015 17:26
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https://www.facebook.com/video.php?v=1032345313484690&set=o.299200066940787&type=2&theater

can someone help me?
have times a link is inserted where the problem can be seen.
The Guru Flickers in Creator mode, and the menu on the page is missing.

Thx
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Pirate Myke
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Posted: 21st Sep 2015 18:32
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Never seen that before. Is the mouse sensitivity set really fine?

Could we get your system specifications and graphics card and operating system please.

Does this do this upon rebooting of the machine?

And I am going to move this thread to bug reports, so it can get the attention it needs.
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^^ TRUE D1S4ST3R ^^
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Posted: 21st Sep 2015 18:39
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I have everything set up correctly,, have a pretty good gamer PC. requirement needs higher than the Game Guru. Have everything checked for updates, the components and the software. Everything is all right.
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^^ TRUE D1S4ST3R ^^
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Posted: 21st Sep 2015 18:41
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Win 7
8 GB Ram
AMD FX 8150 Eight Core Processor 3.60Ghz
AMD Readeon R9 200

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^^ TRUE D1S4ST3R ^^
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Posted: 21st Sep 2015 22:41
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can nobody help me?
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synchromesh
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Posted: 21st Sep 2015 22:46
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Am I assuming this is something that has just started ?

Have you tried the usual first ?

verify your installation for any errors via steam ...

Go to your steam library and right click on GameGuru...Select "properties" .....then select "local files" and finally "verify integrity of game cache"

See if that brings anything to light and fixes your issue ...
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^^ TRUE D1S4ST3R ^^
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Posted: 21st Sep 2015 22:57
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"Go to your steam library and right click on GameGuru...Select "properties" .....then select "local files" and finally "verify integrity of game cache"

i have done this too, nothing change.

its so Strange and im so angry
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synchromesh
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Posted: 21st Sep 2015 23:02 Edited at: 21st Sep 2015 23:08
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Ok can you pls confirm if this is something that has just started ....
I notice you been a user since 16th Mar 2015 ..... Im guessing something has just started conflicting ...
Can you please give more details on how and when this started to happen ?

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^^ TRUE D1S4ST3R ^^
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Posted: 21st Sep 2015 23:13
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Well I've never used it because it was not already since longer. I had just not wanna do something about. But I have a lot of money put into this that I want to use it anyway. It began as it came out on Steam. It went all the time had recently also Win8 also because it was now I'm back Win 7 also went first and then few days later easily broken. had me brought between Duch all packs. more I have not done. New virus program but it is not dadran've already tried using the program. Have checked for errors in Steam, he always finds 2 fixes them, but the error remains.
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^^ TRUE D1S4ST3R ^^
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Posted: 21st Sep 2015 23:16
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Now I even have 2 new errors in the test game . I simply without what started build times . then came Error 1 and when I wanted to finish it Error 2
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Pirate Myke
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Posted: 22nd Sep 2015 00:56
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I have sent this thread to the programmers to get there thoughts on what might be going on.
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smallg
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Posted: 22nd Sep 2015 10:07
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It's definitely a graphics card problem, maybe GG is using the onboard graphics or something? My first call would be to check for that and also try turning vsync mode on.
There's some threads here explaining how to check the card in use buy for vsync mode look at the setup.ini in the files folder.
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^^ TRUE D1S4ST3R ^^
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Posted: 22nd Sep 2015 13:13
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too old or broken can they in any case be not . Because it is new and it causes problems only in the program . everything else goes .
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Posted: 22nd Sep 2015 13:24 Edited at: 22nd Sep 2015 13:25
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smallg: I have make this waht you say, but nothing change.. i have sad, its realy strange. waht the hell is going on, this is so annoying
and if it would be due to the graphics card , then why is on the side of the menu away ? The maker and so on.
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synchromesh
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Posted: 22nd Sep 2015 13:56
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@ ^^ TRUE D1S4ST3R ^^

Hi we have been looking at the video and errors you have posted but we think we need to go into this one deeper ..
Could you please click the Green Help button ( Bottom Right ) for Customer support who will be able to go into greater depth with you ..
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^^ TRUE D1S4ST3R ^^
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Posted: 22nd Sep 2015 14:13
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I still get me already a few days ago to the support garment but no answer . Only a week ago where I wrote the first time because they thought the virus program . now I wrote to you that has not located dadran and explained that here but so far no response .
But thanks for your help .
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Pirate Myke
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Posted: 22nd Sep 2015 14:31
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Have you excluded the yourprofile/appdata/local/temp folder from you virus program?

If not set that and re verify files and try again please.
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Posted: 22nd Sep 2015 14:41 Edited at: 22nd Sep 2015 14:55
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I think this is a cosmetic issue that is the program might even blame . it does not only with me problems . I have found some problems with the program on the Internet. no matter what I tried nothing worked.

everything else works so therefore it must be on Steam or the program .
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Posted: 22nd Sep 2015 15:02 Edited at: 22nd Sep 2015 18:36
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always the same, as if you have no other arguments. Sorry, I do not want to be ungrateful, but annoying to hear always the same. I have already tried it say again and again and yet always does the same in response. The support is not much help. Sorry, but that annoys me.

MOD EDIT: You MUST NOT share (either publicly or privately) any private messages, email or any other form of communication that originated from a member of TGC staff or support team member. Forum AUP
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Posted: 22nd Sep 2015 15:57 Edited at: 22nd Sep 2015 16:00
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I tried it again and just started a test game. it took a long time but then works that Error was there anyway. but unfortunately now have the settings in Test Game errors. they no longer make quite what they should. the flickering stopped but briefly. but still it is not working properly. probably something stupid programmed that the program some graphics cards will not accept. I just wait times even from the next updates.

I would now like anyone too close but you should contact the revise again. it can not be that some video cards work and others do not. Den there is only in the program all anere can I use or play and even on Ultra.
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synchromesh
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Posted: 22nd Sep 2015 17:28 Edited at: 22nd Sep 2015 17:36
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Have you tried uninstalling totally through add / remove programs and then reinstalling via steam ?
Once done you could also try running as Administrator ..
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^^ TRUE D1S4ST3R ^^
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Posted: 22nd Sep 2015 18:15
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My Applications are always running in administrator mode. I uninstalled it already. Have even Installs times on another hard drive. but no matter what I do it's not working.
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Posted: 22nd Sep 2015 18:33
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Hi,

I'm sorry you are feeling annoyed, but we need to eliminate issues to help track down these problems. If you've successfully excluded your dbpdata folder, which was the most likely cause of your problem then we can look at other causes. These issues are much better handled via support as we are better equipped to assist you.

Have you verified the integrity of the game cache after excluding this folder? As you report that files are reported as missing each time you do this, it seems that something is removing them from your build, which seems to be leading to your issue.

I've also not been able to find your GPU listed, so I'm not sure of the specs, but the next step would be to check your graphic drivers are up to date.

We would prefer to handle this via support, so you would be better responding with any further facts there. This also allows us to discuss any private account issues with you.

Many thanks,

SC

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Posted: 22nd Sep 2015 20:11 Edited at: 22nd Sep 2015 20:26
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you should make an AMD update . I've also read somewhere else that AMD makes problems . On the PC of my husband the game Guru goes . He has Nvidia

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Posted: 22nd Sep 2015 21:00
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Ok, checking one last thing, good info to know that is is working on your husbands machine with Nvidia card.
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Posted: 23rd Sep 2015 03:11
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we would like to arrange for a special test build to see if it solves your problem running GameGuru.

It won't be updated and will only be to see if it fixes your issue.

Please contact support again and arrange to get this build for testing. the email they contacted you from will be fine.

Thanks.
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Posted: 24th Sep 2015 10:37
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i had a hd5850 amd gpu, that put me off them for life, nvidia all the way, all i got was trouble on top of trouble with amd gpus. i reckon it is that. i got screen tearing etc, and the card was supposed to be top of the range, i will go against amd on gpus all the time, jack of all trades mastert of none. i hope you get it sorted buddy, these guys will help you lots, trust them they will sort it for you.
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Posted: 24th Sep 2015 14:36
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Is your CPU or GPU overclocked?
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andriwas
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Posted: 24th Sep 2015 15:04
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I got the same problem, this is how I fixed (work around) it,

start gameguru
it wil show ..resuming from previous session.. ( i think this what causes the flickers)
then QUICKLY -> CLICK TEST GAME -> when game runs, press tab twice -> press escape -> File -> new flat level -> Test game -> escape
flicker gone

on gameguru v1.01.0034,
it was fine before, I run it several times, then got this problem
please fix this
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synchromesh
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Posted: 24th Sep 2015 17:46
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Quote: "I got the same problem, this is how I fixed (work around) it,

start gameguru
it wil show ..resuming from previous session.. ( i think this what causes the flickers)
then QUICKLY -> CLICK TEST GAME -> when game runs, press tab twice -> press escape -> File -> new flat level -> Test game -> escape
flicker gone

on gameguru v1.01.0034,
it was fine before, I run it several times, then got this problem
please fix this"


Can you post your specs pls ...
Laptop / desktop ....Gfx Card etc
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Tarkus1971
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Posted: 24th Sep 2015 19:59
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isn't an R9 amd gfx chip on-board the new amd APU's, just a thought....
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Posted: 25th Sep 2015 05:28
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Quote: "Quote: "I got the same problem, this is how I fixed (work around) it,

start gameguru
it wil show ..resuming from previous session.. ( i think this what causes the flickers)
then QUICKLY -> CLICK TEST GAME -> when game runs, press tab twice -> press escape -> File -> new flat level -> Test game -> escape
flicker gone

on gameguru v1.01.0034,
it was fine before, I run it several times, then got this problem
please fix this"


Can you post your specs pls ...
Laptop / desktop ....Gfx Card etc"


specs: Intel Core i7-4710HW 8Gb Laptop + NVIDIA GEFORCE 840M 2GB
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synchromesh
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Posted: 25th Sep 2015 20:44 Edited at: 25th Sep 2015 20:45
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@andriwas
There are two things you can try here ...

1... Find the SETUP.INI file in the root folder (typically C:\Program Files\ Steam \ SteamApps \ common \Game Guru\)
Then change adapterordinal=0 to adapterordinal=1

2...From NVIDIA Control Panel
3D Settings->Manage 3D Settings
Tab "Global settings"
Preferred Graphics Processor
Select : High performance NVIDIA processor

See if any of these options help .... I'm guessing GG is not using the Nvidia card ?
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Posted: 26th Sep 2015 23:49
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No nothing is clocked. I told my husband it works great.
and he has Nvidia
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Posted: 27th Sep 2015 00:04 Edited at: 28th Sep 2015 12:21
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my Windows had more errors. That's why nothing worked. Un a few other problems with USB drivers and so on. Nevertheless, it works a bit better on Nvidia. But the issue is resolved. *Mod Edit -Please don't swear* Windows anyway thanks for help
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Scene Commander
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Posted: 28th Sep 2015 12:22
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Quote: "my Windows had more errors. That's why nothing worked. Un a few other problems with USB drivers and so on. Nevertheless, it works a bit better on Nvidia. But the issue is resolved. "


That's great news and thanks for letting us know. BTW, we're loving some of your recent gallery screenshots.

SC
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Pirate Myke
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Posted: 28th Sep 2015 13:53
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Excellent, glad it is working for you.
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Posted: 1st Oct 2015 04:43
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Quote: "@andriwas
There are two things you can try here ...

1... Find the SETUP.INI file in the root folder (typically C:\Program Files\ Steam \ SteamApps \ common \Game Guru\)
Then change adapterordinal=0 to adapterordinal=1

2...From NVIDIA Control Panel
3D Settings->Manage 3D Settings
Tab "Global settings"
Preferred Graphics Processor
Select : High performance NVIDIA processor

See if any of these options help .... I'm guessing GG is not using the Nvidia card ?"


Tried #1 + 2, the problem still there. FYI, in the Task Manager, when the flickers happened, there are TWO 'Game Guru Game (32 bit)' processes, if I end task one, the flickers gone.
Please fix this.
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