Product Chat / Suddenly, The Guru Crashes 1.013

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Jerry Tremble
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Posted: 3rd Mar 2015 23:39 Edited at: 4th Mar 2015 00:10
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Somehow I feel like I've been here before:




This was after the update 1.013. I haven't rebooted yet, so I'll get back to y'all.

EDIT: That was update 1.00.13. Sorry if that confused anyone. I rebooted and it didn't solve the problem. Reinstalling again. I'll get back to ya!
MAME Cab PC: i7 4770@3.4Ghz (passmark 9945), 12GB RAM, Win 8.1/64, GeForce GTX645 (passmark 1898); Shiny new laptop: i7 4800MQ@2.7Ghz (passmark 8586), 16GB RAM, Win 8.1/64, GeForce GTX870M (passmark 3598); Old laptop: i5@2.3Ghz, 8GB RAM, Win 7/64, Intel 3000 graphics
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Pirate Myke
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Posted: 4th Mar 2015 00:16
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MRRRRR!. Sorry to see that happening again.

Let me know.
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Jerry Tremble
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Posted: 4th Mar 2015 00:23
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LOL, It did, and the solution was the same. I just reinstalled it. All better now! It's gotta be the way Steam updates in little bits and pieces (an update only takes a few seconds) vs. installing the entirely new executable. Perhaps it's missing something when it does that. I don't know.
MAME Cab PC: i7 4770@3.4Ghz (passmark 9945), 12GB RAM, Win 8.1/64, GeForce GTX645 (passmark 1898); Shiny new laptop: i7 4800MQ@2.7Ghz (passmark 8586), 16GB RAM, Win 8.1/64, GeForce GTX870M (passmark 3598); Old laptop: i5@2.3Ghz, 8GB RAM, Win 7/64, Intel 3000 graphics
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Shadow man
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Posted: 4th Mar 2015 00:50
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Got this myself the other day, had to reinstall as well, but before I did a reinstall I had a
look in the files folder,..and lightmapper.exe and a few other files had completely
disappeared ,....a mystery.
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Ravey
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Posted: 4th Mar 2015 00:52
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Hi Jerry,

I saw this happened the other day for you and an uninstall/reinstall fixed it, the same as this update. It is a very odd thing.
From your screenshot it looks like you are mid edit. How long into using GG were you roughly? Had you tested you game a few times?

Any breakdown of what you did before it crashing may help, not matter how irrelevant it may seem (well perhaps "i went to make a cup of tea" might not be helpful I guess).

It's good to know an uninstall fixes it but obviously we would much rather avoid the situation completely!
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Ravey
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Posted: 4th Mar 2015 00:53
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Thanks Shadow man that is a helpful clue!
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Shadow man
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Posted: 4th Mar 2015 00:58
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I should add that my antivirus or anti malware programs did not delete them, they just simply vanished ??.
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Jerry Tremble
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Posted: 4th Mar 2015 01:13
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Quote: "How long into using GG were you roughly?"



It was right when I launched, immediately after the Steam update. (Today, anyway) The other day it happened upon launch, but about 2 hours after the update took place. (The other day I had launched several times before the crash as I was creating/testing models)
MAME Cab PC: i7 4770@3.4Ghz (passmark 9945), 12GB RAM, Win 8.1/64, GeForce GTX645 (passmark 1898); Shiny new laptop: i7 4800MQ@2.7Ghz (passmark 8586), 16GB RAM, Win 8.1/64, GeForce GTX870M (passmark 3598); Old laptop: i5@2.3Ghz, 8GB RAM, Win 7/64, Intel 3000 graphics
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Ravey
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Posted: 4th Mar 2015 15:47
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Hi guys,

Version 014 has just gone live on Steam and it *should* hopefully fix this issue you have been experiencing.

Could you let me know how it goes and check that no extra files are added into the GameGuru main folder in steam. (It should not be deleting any now, I just want to be sure it does not add any either). I am unable to reproduce the issue sadly but I'm pretty hopeful it has been fixed.
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Shadow man
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Posted: 4th Mar 2015 15:57
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Crash on start up for me now , it won't start at all. No extra files have been added as far as I
can tell.
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Uman
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Posted: 4th Mar 2015 16:08
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This Crash issue for me now for the first time too with this latest version.

I would have no idea about more or less files.

A removal and reinstall seems to have fixed it for the moment at least.

System : Advent Windows 7 Home Premium 64bit. Intel(R). i5-2310 CPU @ 2.90GHz. 8.00 GB RAM DDR3. Storage : 1389 GB : 1088 GB Free (1389 GB Total). Graphics : NVIDIA GeForce GT 530. Total Available Graphics Memory : 4095 MB. Dedicated : 1024 MB. Shared : 3071 MB. Direct X10

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Ravey
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Posted: 4th Mar 2015 16:24
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Thanks for the feedback chaps.

If any of you would be willing to test a version to work on getting this fixed, please send me an email (ravey@thegamecreators.com) and I will reply back with information on unlocking the test version.
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Shadow man
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Posted: 4th Mar 2015 17:00
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Just got back to my comp and now everything seems to be ok again, even though I didn't do anything ?,
anyway I will post here if it happens again,..fingers crossed.
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Pirate Myke
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Posted: 4th Mar 2015 17:56
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Thanks for reporting back. Let us know if anything changes.
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vrg
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Posted: 4th Mar 2015 18:18
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All, I had the same crash today, on screen I got a message about "defragmented memory". The only solution I had was to overwrite all the files in the root directory of Gameguru ( from backup) and everything is working well again.
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0Alemar0
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Posted: 4th Mar 2015 22:08
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I have the same crash with version 1.014. I can´t open the editor, same screen with squares.
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Pirate Myke
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Posted: 4th Mar 2015 22:44
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@0Alemar0: did try the above solution?

Also have you tried uninstalling GameGuru and re installing?

Can I get your machine specs and operating system please?

Thanks
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m2design
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Posted: 4th Mar 2015 23:54
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The first time I experienced the strange screen on an update was update 12. At that time I did the uninstall/install and the problem was solved.

From that time all of the following updates have been successful with no need to uninstall/install.

History: the first time I ever used gameguru I unchecked the box in the welcome to gameguru screen so I would never need to see this screen again.
After my problem update 12 I have never un- checked this box I just close it and then the gameguru editor loads and runs on all following updates.

My thought process here is why are only some users getting the update crash and not everyone. Could it be only those who have un-checked the welcome screen are effected? Sounds silly but the missing portion of the editor when the editor crashes on updates bears a strange resemblance to the missing welcome screen.
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Jerry Tremble
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Posted: 5th Mar 2015 00:03
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I just got today's update, and after first launch, all seems to be working! Thanks Ravey!
MAME Cab PC: i7 4770@3.4Ghz (passmark 9945), 12GB RAM, Win 8.1/64, GeForce GTX645 (passmark 1898); Shiny new laptop: i7 4800MQ@2.7Ghz (passmark 8586), 16GB RAM, Win 8.1/64, GeForce GTX870M (passmark 3598); Old laptop: i5@2.3Ghz, 8GB RAM, Win 7/64, Intel 3000 graphics
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0Alemar0
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Posted: 5th Mar 2015 02:51 Edited at: 5th Mar 2015 03:32
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I´ll try reinstall now. I´m downloading GameGuru.

my specs
Laptop Dell Inspiron
windows 8.1 64bits
Intel i7 3537U CPU2Ghz
8Gb Ram
GE Force GT 730M

EDITED
YES work after reinstall
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teamhalo
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Posted: 5th Mar 2015 03:44
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Guru is crashing on startup for me. Black box in the top left corner.
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Jerry Tremble
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Posted: 5th Mar 2015 04:10
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Reinstalling seems to be the solution, teamhalo, at least for now! Have you let the newest update install? 1.00.014, I think?
MAME Cab PC: i7 4770@3.4Ghz (passmark 9945), 12GB RAM, Win 8.1/64, GeForce GTX645 (passmark 1898); Shiny new laptop: i7 4800MQ@2.7Ghz (passmark 8586), 16GB RAM, Win 8.1/64, GeForce GTX870M (passmark 3598); Old laptop: i5@2.3Ghz, 8GB RAM, Win 7/64, Intel 3000 graphics
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dark_dragon
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Posted: 5th Mar 2015 04:13
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When GameGuru crashes like that there is no need to re-install it from scratch. Simply right click on GameGuru from within steam go to "Properties" then "Local Files" Then click "Verify Integrity of Game Cache" This will Re-acquire any files that are missing.
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Jerry Tremble
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Posted: 5th Mar 2015 04:17 Edited at: 5th Mar 2015 04:25
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Nice, good to know, thanks! In fact, that should be made common knowledge! At the top of this forum!
MAME Cab PC: i7 4770@3.4Ghz (passmark 9945), 12GB RAM, Win 8.1/64, GeForce GTX645 (passmark 1898); Shiny new laptop: i7 4800MQ@2.7Ghz (passmark 8586), 16GB RAM, Win 8.1/64, GeForce GTX870M (passmark 3598); Old laptop: i5@2.3Ghz, 8GB RAM, Win 7/64, Intel 3000 graphics
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Ravey
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Posted: 5th Mar 2015 07:17
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Anyone that has this occur often want to try a beta build to test if the issue has gone? Send me a mail (ravey@thegamecreators.com) if you do please.
Dave Milton

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