Product Chat / Unable to download Beta

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spudnick
13
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Joined: 30th Nov 2010
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Posted: 18th Jan 2014 09:43
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I tried to download beta 5 and gets error



Quote: "Error: Could not locate that file, please contact support."




tried it in all my web brousers but in thestore it says file size 243mb so is the file there or is the link inccorect
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RickV
TGC Development Director
24
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Joined: 27th Apr 2000
Location: United Kingdom
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Posted: 18th Jan 2014 09:55
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Keep trying the link. It might be one of our servers. It randomly chooses between two servers. So keep clicking and it should start.



We will look into why this is happening.



Rick

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AuShadow
GameGuru TGC Backer
10
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Joined: 2nd Dec 2013
Location: Australia
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Posted: 18th Jan 2014 09:55
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its there i had to try a couple of times but eventually it works
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LeeBamber
TGC Lead Developer
24
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Joined: 21st Jan 2000
Location: England
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Posted: 21st Jan 2014 22:32
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This issue was due to the mirror file being placed in the wrong location. My bad! Should all be working well now.

Hogging the awesome since 1999
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spudnick
13
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Joined: 30th Nov 2010
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Posted: 25th Jan 2014 15:21
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Thank you Lee for solving the prblem and getting back.

Download ok thx
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LeeBamber
TGC Lead Developer
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Posted: 10th Feb 2014 19:37
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No worries

Hogging the awesome since 1999
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